---
title: "Measuring Success: Key Performance Indicators (KPIs) for Training Programs"
description: Thinking Cap Blog 2023-11-02
created: 2023-11-02
updated: 2023-11-02
authors: ThinkingCap
topics: [Blog]
status: published
canonical: https://console.thinkingcap.com/guest/Blog/blog-kpis-key-performance-indicators
type: article
source_url: "https://www.thinkingcap.com/blog-kpis-key-performance-indicators"
lastmod: 2023-11-02
scraped: 2026-08-19
order: 8
heroimage: "https://cdn.thinkingcap.com/medialibrary/00000000-0000-0000-0000-000000000000/a2bc637c-6a50-4a61-b407-4cc40d566491.jpg"
kicker: Blog
subtitle: Which signals can help teams understand whether training is working.
abstract: Tracking training KPIs turns program data into decisions about content, resources, and learner support. Eight suggested metrics each come with a benchmark and an improvement tip, covering engagement, completion rates, assessment scores, learner progress, satisfaction, content usage, training ROI, compliance rates, and support resolution time.
---

![](https://cdn.thinkingcap.com/medialibrary/00000000-0000-0000-0000-000000000000/a2bc637c-6a50-4a61-b407-4cc40d566491.jpg)

# Measuring Success: Key Performance Indicators (KPIs) for Training Programs

Thinking Cap Blog | 2023-11-02

Tracking Key Performance Indicators (KPIs) provides valuable insights into the effectiveness of your training programs, allowing you to identify areas of success and areas needing improvement.

Start making data-driven decisions, better allocate resources, and improve your training content and strategies to meet organizational goals and learner needs better.

TBD

## Why do we track KPIs?

There are many reasons to identify and start tracking your organization’s KPIs.

```feature
icon: puzzle-piece
title: Identify Performance Gaps
description: KPI tracking allows you to pinpoint areas where learners are underperforming or struggling, helping you target specific content or modules for improvement and ensuring that training aligns with organizational standards.
```

```feature
icon: bullseye
title: Enhance Content Relevance
description: By analyzing KPIs, you can determine which training materials and modules are most relevant and engaging to your audience, allowing you to optimize content and keep learners motivated.
```

```feature
icon: pen-alt
title: Customize Training Content
description: KPI data enables the customization of course content and learning paths, tailoring training experiences to individual needs and skill levels, which leads to more effective and efficient learning.
```

```feature
icon: people-arrows
title: Optimize Resource Allocation
description: Efficient allocation of resources, including time and budget, is possible by focusing on what works and eliminating less effective training components, maximizing the program's overall impact.
```

```feature
icon: user-check
title: Evaluate Trainer Performance
description: KPIs provide insights into the effectiveness of trainers and instructors, allowing for targeted coaching and professional development to enhance the quality of instruction.
```

```feature
icon: align-left
title: Align Training with Organizational Goals
description: Tracking KPIs ensures that your training program remains aligned with the evolving needs and strategic objectives of your organization, contributing to the overall success and growth of the business.
```

Selecting which metrics to track will depend on the nature and goals of your training program. Below is a list of some suggested KPIs.

Measures the frequency of learner logins to the LMS.

## 1. User Engagement

```feature
icon: bell
title: Benchmark:
description: A monthly login rate of 80% or higher is a good target.
```

```feature
icon: bell
title: Example:
description: 90% of registered learners logged into the LMS at least once in the past month.
```

```feature
icon: lightbulb
title: Tip to Improve:
description: Encourage consistent use by sending regular email reminders about upcoming courses and offering rewards for engagement.
```

Find more information on Thinking Cap’s many [notifications](https://www.thinkingcap.com/communication).

![Screenshot of a system access report](https://cdn.thinkingcap.com/medialibrary/00000000-0000-0000-0000-000000000000/74066ece-1073-4894-8a70-d41033cb92f7.jpg)

The percentage of learners who successfully finish a course.

## 2. Course Completion Rate

```feature
icon: bell
title: Benchmark:
description: A course completion rate of 80% is considered a reasonable benchmark.
```

```feature
icon: bell
title: Example:
description: 85% of enrolled employees completed the compliance training course.
```

```feature
icon: lightbulb
title: Tip to Improve:
description: Create a completion threshold to alert you when it dips below your target. Also, create engaging content, and provide additional motivations such as certificates, badges, credits and learning points.
```

Find more information on Thinking Cap’s [certificates, credits, and badging](https://www.thinkingcap.com/certification).

![Screenshot of an activity metrics page](https://cdn.thinkingcap.com/medialibrary/23c60678-bbe2-4388-89e4-163afb5c3eb6/b335b271-5931-43ac-b607-1b7294188da9.jpg)

Measures the average performance of learners in assessments or quizzes.

## 3. Assessment Scores

```feature
icon: bell
title: Benchmark:
description: Aim for an average score of 80% or higher.
```

```feature
icon: bell
title: Example:
description: The average score on the final quiz for the safety training module is 87%.
```

```feature
icon: lightbulb
title: Tip to Improve:
description: Offer feedback on incorrect answers, provide opportunities for re-taking assessments, and ensure clarity in questions.
```

Find more information on Thinking Cap’s many [assessment options](https://www.thinkingcap.com/activities).

![Screenshot of an assessment summary page with scores](https://cdn.thinkingcap.com/medialibrary/00000000-0000-0000-0000-000000000000/9d7483ba-86c3-4ab4-982f-0f1160b19ef6.jpg)

Tracks the percentage of completed modules or courses compared to those started.

## 4. Learner Progress

```feature
icon: bell
title: Benchmark:
description: Strive for a completion rate of 70-80% or more.
```

```feature
icon: bell
title: Example:
description: 75% of learners who started Module 1 went on to complete it.
```

```feature
icon: lightbulb
title: Tip to Improve:
description: Simplify course navigation, provide clear learning paths, and offer guidance on where to start.
```

Find more information on Thinking Cap’s [customized learner experience](https://www.thinkingcap.com/experience) and [learning path options](https://www.thinkingcap.com/activities).

![Screenshot of a learning path page](https://cdn.thinkingcap.com/medialibrary/23c60678-bbe2-4388-89e4-163afb5c3eb6/468745d1-77f3-4813-8823-836aef043044.jpg)

Gauges learner satisfaction through ratings and surveys.

## 4. User Feedback and Satisfaction

```feature
icon: bell
title: Benchmark:
description: Aim for a satisfaction rating of 4 out of 5 or higher.
```

```feature
icon: bell
title: Example:
description: The LMS received an average satisfaction rating of 4.2 out of 5 in the latest user survey.
```

```feature
icon: lightbulb
title: Tip to Improve:
description: Act on user feedback, make improvements based on suggestions, and communicate changes to users.
```

Find more information on Thinking Cap’s [survey activity and feedback options](https://www.thinkingcap.com/activities).

![Screenshot of a survey](https://cdn.thinkingcap.com/medialibrary/00000000-0000-0000-0000-000000000000/497de0f9-d74e-44ee-a09f-ef50b921f1f4.jpg)

Tracks which content is most and least frequently accessed within the LMS.

## 5. Content Usage

```feature
icon: bell
title: Benchmark:
description: Ensure a balanced distribution of content usage with key resources frequently accessed.
```

```feature
icon: bell
title: Example:
description: The company's onboarding video is the most accessed resource, with 95% of new hires viewing it.
```

```feature
icon: lightbulb
title: Tip to Improve:
description: Promote underutilized resources, create engaging content, and keep content up-to-date.
```

Find more information on Thinking Cap’s many [learning activities supported](https://www.thinkingcap.com/activities).

![Screenshot of an NCPA catalogue page](https://cdn.thinkingcap.com/medialibrary/00000000-0000-0000-0000-000000000000/e8ebbe4a-81d5-4ad0-92e0-d45a05678240.jpg)

©2023 [National Community Pharmacists Association](https://ncpa.org/)

Assesses the return on investment from LMS implementation, considering costs and benefits.

## 6. Training ROI (Return on Investment)

```feature
icon: bell
title: Benchmark:
description: A positive ROI is the goal, indicating that the benefits outweigh the costs.
```

```feature
icon: bell
title: Example:
description: The organization saved $50,000 in training expenses after implementing the LMS, resulting in a positive ROI.
```

```feature
icon: lightbulb
title: Tip to Improve:
description: Continuously assess the impact on costs and productivity to identify areas for improvement.
```

Find more information on Thinking Cap’s many [reporting options](https://www.thinkingcap.com/reporting-analytics).

![Image of ROI metrics graphs](https://cdn.thinkingcap.com/medialibrary/00000000-0000-0000-0000-000000000000/a6303049-8466-42bf-b85c-f9f912ce38c1.jpg)

Measures the percentage of employees meeting compliance or certification requirements.

## 7. Compliance and Certification Rates

```feature
icon: bell
title: Benchmark:
description: Achieving 90-95% or higher compliance rates is a common goal for regulated industries.
```

```feature
icon: bell
title: Example:
description: 92% of employees completed the mandatory cybersecurity training, meeting compliance standards.
```

```feature
icon: lightbulb
title: Tip to Improve:
description: Offer regular compliance reminders, automate certification tracking, and provide ongoing compliance training.
```

Find more information on Thinking Cap’s many [certification and certificate options](https://www.thinkingcap.com/certification).

![Screenshot of a certification options](https://cdn.thinkingcap.com/medialibrary/00000000-0000-0000-0000-000000000000/7562f8bc-07a6-4541-bb8b-dc93e92b9b11.jpg)

Measures the average response and resolution times for support tickets or learner issues.

## 8. Support and Issue Resolution Time

```feature
icon: bell
title: Benchmark:
description: Strive for prompt responses and resolutions, ideally within 24-48 hours.
```

```feature
icon: bell
title: Example:
description: Streamline support processes, provide self-help resources, and prioritize urgent issues for quicker resolution.
```

```feature
icon: lightbulb
title: Tip to Improve:
description: Offer regular compliance reminders, automate certification tracking, and provide ongoing compliance training.
```

Find more information on Thinking Cap’s [Support services](https://www.thinkingcap.com/services).

![Image of a support team member](https://cdn.thinkingcap.com/medialibrary/00000000-0000-0000-0000-000000000000/fa2764c9-decb-4e38-a15c-837e86bd9d57.jpg)

Evolve remote-working policies and practices

## Embracing the Future of Work

LMS software is a vital investment in remote team success, offering a virtual space for learning and collaboration. It plays a crucial role in fostering growth and cohesion among distributed teams, making it a key asset as organizations adapt to remote work challenges and opportunities.

Are you ready to embrace the future of work? Take the next step in empowering your distributed workforce with the support of cutting-edge LMS technology. Request a demo of your solutions today and discover how we can transform the way your organization learns, grows, and thrives in the digital age. Join us in shaping the future of remote work with the power of LMS software. Request your demo now and unlock the potential of your remote teams.

[Request a personalized demo](https://www.thinkingcap.com/Book-a-demo) 

---

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