---
title: Services
description: We're here to help you
created: 2025-03-24
updated: 2025-03-24
authors: ThinkingCap
topics: [About Thinking Cap]
status: published
canonical: https://console.thinkingcap.com/guest/About-Thinking-Cap/services
type: page
source_url: "https://www.thinkingcap.com/services"
lastmod: 2025-03-24
scraped: 2026-08-19
order: 3
herotitle: Thinking Cap Services
subtitle: From discovery and implementation to onboarding, migration, training and ongoing support.
heroimage: "https://cdn.thinkingcap.com/medialibrary/00000000-0000-0000-0000-000000000000/7cb4bcce-e787-4ae4-a5a8-2290adae2f10.jpg"
kicker: How We Help
- label: Talk to Our Team
href: "https://www.thinkingcap.com/contact-us"
style: primary
---

![](https://cdn.thinkingcap.com/medialibrary/00000000-0000-0000-0000-000000000000/7cb4bcce-e787-4ae4-a5a8-2290adae2f10.jpg)

# Thinking Cap Services

We're here to help you

We prefer to collaborate with our customers to build a long-term relationship. Tell us your objectives,
and success metrics and find out why our clients are so loyal.

Setting up the LMS for you.

## Onboarding

Setting up a new LMS, or migrating from a previous one, can be overwhelming. Learning a new LMS,
while simultaneously setting up your training program, is challenging at the best of times.

Thinking Cap's onboarding team takes the guesswork out of the setup, handling tasks such as
importing your data, setting up activities, and mapping out your learner journey as part of our
onboarding process.

Many of the organizations we work with are transitioning from an existing LMS to Thinking Cap
LMS. Our onboarding process includes migration support to help you move your training programs,
user data, and reporting history with minimal disruption. Whether you are coming from an
open-source platform, a legacy LMS, or a SaaS learning tool, we will guide your team through a
smooth and secure migration.

We will meet your team every two weeks to facilitate each of the following tasks, document your
LMS set-up, and train our support team on the nuance of your training program.

![Sample learner view branding in Thinking Cap](https://cdn.thinkingcap.com/medialibrary/725637fc-b503-4f9b-aba7-3b94c6d6c0ee/6387b7b1-3e94-4270-8438-99c057df3b02.jpg "Thinking Cap project management")

```feature
icon: hand-holding-heart
title: Free
description: Investing in long-term relationships means complimentary onboarding services.
```

```feature
icon: tasks-alt
title: Agile Project Management
description: Project meetings every two weeks to ensure the project is completed on time and as you wish.
```

![](https://cdn.thinkingcap.com/learnerview/00000000-0000-0000-0000-000000000000/advanced/crate-apple-light.svg)

#### Activities

Importing all of your activities, activity content, and historical enrollments, along with
selecting the activity settings and bundling them into learning paths.

```feature
icon: palette
title: Learner Experience
description: Customizing the learner experience, from branding to page content to user flow, while ensuring it remains mobile-friendly and accessible.
```

```feature
icon: hand-holding-usd
title: Commerce
description: Connecting the LMS with your payment processor, while generating pricing models, promotional codes and more.
```

```feature
icon: file-lines
title: Certification
description: Activating customized certificates, badges, credits, and automated re-enrollments on the appropriate cadences.
```

```feature
icon: comments
title: Communication
description: Setting up the flow of all communication within the LMS, from automated notifications, discussion forums, activity collaboration, mentorships, and live chat.
```

![](https://cdn.thinkingcap.com/learnerview/00000000-0000-0000-0000-000000000000/advanced/bridge-suspension-light.svg)

#### Integration

Setting up integrations with your internal and/or specialized applications including ERPs,
webinar providers, payment processors, analytics and more.

```feature
icon: chart-line
title: Reports
description: Visualizing your data by providing access to metrics pages, generating stakeholder reports, and integrating with external data stores.
```

```feature
icon: shield-halved
title: Security
description: Enforcing your required security and privacy by setting up your single-sign-on, user permissions, and account and security settings.
```

Creating engaging learning experiences.

## Instructional Design & Course Authoring

Creating effective online learning requires more than simply uploading content. Our instructional
design team develops engaging, real-world training experiences that help learners retain
knowledge and apply it confidently on the job.

We specialize in the design and development of highly interactive learning content, including
scenario-based training, animation, assessments, gamification, and bilingual voiceover
coordination. Each experience is carefully crafted to align with your organizational goals,
learner audience, and training outcomes.

As adaptive learning becomes one of the fastest growing trends in Learning & Development,
Thinking Cap is actively leveraging AI and advanced learning technologies to create more
personalized learning experiences. From adaptive learning pathways and branching scenarios to
AI-assisted content generation and learner recommendations, we help organizations move beyond
one-size-fits-all training.

If you are looking to have both the learning platform and the content development delivered under
one roof, this sits exactly in our wheelhouse.

Our team is led by a Certified Gamification Master Craftsman and supported by multi award-winning
designers and developers. We have worked with organizations such as Microsoft, Amazon, and
JetBlue, creating engaging, adaptive learning experiences using AI and modern learning
technologies.

![Instructional design and adaptive learning development](https://cdn.thinkingcap.com/medialibrary/00000000-0000-0000-0000-000000000000/28f2ac4e-1808-4565-99de-aa52a86568f6/1/28f2ac4e-1808-4565-99de-aa52a86568f6.png "Thinking Cap instructional design services")

```feature
icon: brain
title: AI Adaptive Learning
description: Creating personalized learning experiences using AI-driven pathways, adaptive content delivery, learner recommendations, and intelligent reinforcement.
```

```feature
icon: project-diagram
title: Scenario-Based Training
description: Designing immersive, real-world learning scenarios that improve decision-making, engagement, and learner confidence.
```

```feature
icon: photo-video
title: Animation & Media
description: Developing custom animations, motion graphics, visual storytelling, and multimedia learning assets that improve retention.
```

```feature
icon: language
title: Multilingual Narration
description: Using AI-generated multilingual narration and localization to create scalable, engaging learning experiences for global learner audiences.
```

```feature
icon: gamepad
title: Gamification
description: Applying proven gamification strategies to increase learner motivation, participation, and course completion.
```

```feature
icon: layer-group
title: End-to-End Delivery
description: Delivering both your LMS platform and custom learning content together through one coordinated team and strategy.
```

Ready to answer all of your questions.

## Support

The Thinking Cap team is known for going the extra mile to help our customers. To ensure they
understand your training program and compliance needs, they begin by joining your onboarding
meetings. This helps them learn the reasoning behind your specific requirements and build
context for ongoing support.

Our support is designed for organizations where training is critical. Whether you serve regulated
industries, public sector teams, or diverse learning audiences, we provide responsive and
knowledgeable support to help you deliver training with confidence.

We provide this level of support as part of your LMS license. There are no added costs for
premium support, and no tiered service levels to manage. Our team is available to respond to all
tickets within two business hours and to offer live support when needed.

We also prioritize the needs of compliance-driven organizations. Our support team understands the
importance of training deadlines, regulatory requirements, and secure data handling, and we
bring this focus to every support interaction.

![Sample learner view branding in Thinking Cap](https://cdn.thinkingcap.com/medialibrary/725637fc-b503-4f9b-aba7-3b94c6d6c0ee/568040da-d949-4eba-acda-804e5985a646.jpg "Thinking Cap Support")

```feature
icon: hand-holding-heart
title: Free
description: Investing in long-term relationships means access to complimentary support for your admins.
```

```feature
icon: house-user
title: In-house Support
description: Knowledgeable experts in-house, available by phone, email or online.
```

```feature
icon: stopwatch
title: Responsive
description: Meeting and exceeding your expectations, responding to all tickets within 2 business hours.
```

```feature
icon: headset
title: Live assistance
description: Choose how you reach out support team, based on your preference and urgency. Our team is ready to take your call, answer your email, or respond to your ticket.
```

```feature
icon: brain
title: Screen sharing
description: Need additional help? Our team can join screen-sharing sessions to assist you in applying changes to your LMS, or better understand a feature.
```

```feature
icon: comment
title: Feedback
description: Our support team takes your feedback back to the team, including adding your suggestions to our roadmap.
```

Personalized training for your administrators.

## Training and Mentorship

Our training and mentorship program is designed to help your team adopt Thinking Cap LMS quickly
and continue building expertise over time. We provide personalized training during onboarding
and ongoing mentorship, resources, and live sessions as your needs evolve. Our goal is to help
you get full value from your LMS, now and in the future.

Beyond formal training, we provide a comprehensive online mentorship hub, The Lounge, where your
team can access tutorials, webinars, updates, and additional resources.

![Sample learner view branding in Thinking Cap](https://cdn.thinkingcap.com/medialibrary/725637fc-b503-4f9b-aba7-3b94c6d6c0ee/ab95e358-4910-42a8-a361-8d4f1e0804f8.jpg "Thinking Cap training and mentorship")

```feature
icon: hand-holding-heart
title: Free
description: Investing in long-term relationships means access to complimentary Administrator training and resources.
```

```feature
icon: house-user
title: In-house Experts
description: Knowledgeable experts in-house, available by phone, email or online.
```

```feature
icon: chalkboard-teacher
title: Admin Bootcamp Sessions
description: Personalized training sessions, with recordings to reference later.
```

```feature
icon: toolbox
title: The Lounge
description: Online resources including LMS tutorials, reference materials, updates, and more.
```

```feature
icon: headset
title: Mentorship
description: One-to-one sessions answering your every question... even training refreshers.
```

```feature
icon: brain
title: Webinars
description: Regular webinars delve deeper into new LMS features, giving you a chance to see examples of how each could be used.
```

## Want to find out more?

Book a session today for a personalized demo and Q&A.

[Book a Demo](https://www.thinkingcap.com/Book-a-demo)